How ordering and dispatch work
Three steps from enquiry to dispatch, and the paperwork that travels with every order.
Ordering from Apto Lifecare takes three steps.
1. Send an enquiry
List the products, packs and quantities you need. You can use the enquiry form on any product page or on the Contact page, call us, or send a WhatsApp message.
2. We confirm the details
Our office confirms availability, trade rates and delivery terms for your location, usually within one working day. The office is open Monday to Saturday, 10:00 to 18:30.
3. Dispatch
Orders are dispatched once your firm and drug licence details are on file. Stock is held and dispatched under the storage conditions printed on each label.
Paperwork with every order
- A tax invoice showing the batch number and expiry date of each item.
- Packs that carry the manufacturer's name, address and licence number, with the batch number, date of manufacture and expiry date.
- A certificate of analysis for any batch we supply, on request.